Frequently Asked Questions (FAQ)
1. What types of cycling apparel do you sell?
At Cinettica, we offer a wide range of high-performance cycling apparel designed for comfort and durability. Our products include:
- Short Sleeve Jerseys
- Long Sleeve Jerseys
- Bib Shorts
- Arm and Leg Warmers
- Base Layers
All our products are crafted with premium materials to ensure optimal performance, comfort, and style for cyclists of all levels.
2. How do I choose the right size for cycling apparel?
We provide a detailed size guide on each product page to help you select the best fit. Since cycling apparel should be snug yet comfortable, it’s important to refer to your measurements (chest, waist, hip, inseam) and compare them with our sizing chart.
If you’re unsure about sizing or have specific questions, don’t hesitate to reach out to our customer service team at kit@cinettica.com.au.
3. What material is used in your cycling apparel?
Our cycling apparel is made from high-quality, breathable, and moisture-wicking fabrics that enhance comfort and performance. The key materials we use include:
- Polyester: for moisture-wicking and durability
- Spandex/Lycra: for flexibility and a snug, aerodynamic fit
- Merino Wool (for base layers): known for its warmth and breathability
Each product page includes more details on the fabric composition to help you understand the materials used.
4. Can I wear your cycling apparel for all types of cycling?
Yes! Our apparel is designed to perform in various cycling environments, including:
- Road Cycling
- Mountain Biking
- Track Cycling
- Commuting and Recreational Cycling
Whether you're racing, training, or just riding for leisure, our gear provides comfort, support, and durability.
5. How should I care for my cycling apparel?
To ensure the longevity of your Cinettica products, we recommend the following care instructions:
- Machine wash cold (preferably in a garment bag) to preserve the fabric.
- Avoid fabric softeners, which can reduce the moisture-wicking ability.
- Hang dry. Do not tumble dry.
- Do not bleach or dry clean.
Always check the care label on each product for specific instructions.
6. What’s the difference between bib shorts and regular cycling shorts?
Bib shorts are designed with shoulder straps that keep the shorts in place and eliminate the need for a waistband. This design provides a more comfortable fit for long rides, reduces pressure around the waist, and eliminates any discomfort from elastic waistbands.
Cycling shorts, on the other hand, have an elastic waistband and are perfect for riders who prefer a simpler design. Both options feature padding (chamois) for comfort during rides.
7. Do you offer custom cycling apparel?
We do offer custom designs or products. Feel free to contact us by submitting a form through Custom Kit or emailing us at kit@cinettica.com.au and we can discuss potential options.
8. How do I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can track your order directly through the courier's website.
9. Do you offer gift cards?
No, we do not offer gift cards at this time. We will be looking into introducing this in the near future."
10. Can I return or exchange my order?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a 30-day return policy. Please ensure the item is unused, unwashed, and in its original packaging.
For instructions on returns or exchanges, see our Return and Refund policy. Also feel free to contact us at kit@cinettica.com.au."
11. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected:
- Domestic Standard Shipping: Typically arrives within 5–10 business days.
- Domestic Express Shipping: Typically arrives within 2–4 business days.
- International Shipping: Delivery times for international orders range from 7–21 business days (Standard),depending on the country.
You will receive a tracking number once your order has been shipped.
12. Can I change my order after it’s been placed?
If you need to modify your order, please contact our customer service team as soon as possible at kit@cinettica.com.au. We can only make changes if your order hasn’t been processed or shipped yet.
13. What if my product is out of stock?
If an item is out of stock, you can sign up for stock notifications on the product page to be alerted when it becomes available again. You can also contact us at kit@cinettica.com.au for updates or check alternative products.
14. How can I contact customer support?
If you have any questions or need assistance, please reach out to our friendly customer support team at kit@cinettica.com.au. We are happy to help with product inquiries, sizing assistance, order issues, and more.