Shipping Policy
Thank you for shopping with Cinettica. We are committed to ensuring that your order is delivered to you in the most efficient and secure way possible. Below you’ll find information about our shipping methods, delivery times, and charges.
Shipping Methods
We offer the following shipping options for all orders:
- Standard Shipping: Our most affordable shipping method, ideal for non-urgent deliveries.
- Express Shipping: A faster shipping method for customers who need their products delivered more quickly.
Shipping Rates
Shipping charges are calculated based on your location and the selected shipping method (Standard or Express). The final shipping cost will be displayed at checkout before you complete your purchase.
- Standard Shipping: Delivery times typically range from 5–10 business days, depending on your location.
- Express Shipping: Delivery times are typically 2–4 business days, depending on your location.
International Shipping
We are happy to offer international shipping for our customers outside of Australia. International shipping charges will vary depending on the destination country and the selected shipping method (Standard or Express).
- International orders are shipped via a reliable international courier, and charges are calculated based on your country, the weight of your order, and the shipping method chosen.
- Standard International Shipping: Delivery times for international orders may range from 7–21 business days, depending on the destination country.
- Express International Shipping: Delivery times typically range from 3–7 business days, depending on the destination country.
Shipping Timeframes
- Standard Shipping (Domestic): Orders typically arrive within 5–10 business days, depending on your location.
- Express Shipping (Domestic): Orders typically arrive within 2–4 business days.
- International Shipping: Delivery times for international orders vary depending on the shipping method and destination country. Standard shipping generally takes 7–21 business days, while Express shipping takes 3–7 business days.
Processing Time
Orders are processed and shipped within 2 business days of receiving payment. Orders placed on weekends or public holidays will be processed the next available business day.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track your order directly through the courier’s website.
Shipping Restrictions
- We currently do not ship to P.O. Boxes.
- Some remote international locations may experience longer shipping times due to logistical factors.
Shipping Address
Please ensure that your shipping address is correct at the time of checkout. Cinettica is not responsible for any delays or issues caused by incorrect or incomplete shipping addresses.
Shipping Costs
Shipping costs are calculated during checkout based on your selected shipping method, destination, and order weight/size. The shipping cost will be clearly outlined before you confirm your order.
Damaged or Lost Items
While we make every effort to ensure your order arrives safely, once the order has been handed over to the courier, Cinettica is not liable for any damages or losses that occur during transit. If your order is lost or damaged, please contact the courier directly using the tracking number provided, or reach out to our customer service team for assistance.
Contact Us
For any questions or inquiries about your order or international shipping, please feel free to contact our customer support team at kit@cinettica.com.au. We are happy to assist you!